1. Introduction
Advanced LTC Solutions, LLC ("we," "our," or "us") operates the Survey Readiness Monitor platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
We are committed to protecting your privacy and handling your data in accordance with applicable laws, including HIPAA where applicable.
2. Information We Collect
Account Information
- Name and email address
- Organization name and contact information
- Billing information (processed securely through Stripe)
- Account credentials (passwords are encrypted)
Facility Data
- CMS Certification Numbers (CCNs)
- Facility names and addresses
- Survey history and deficiency data (from public CMS sources)
- Risk scores and compliance assessments
Usage Data
- Log data (IP addresses, browser type, pages visited)
- Feature usage and interaction patterns
- Report generation and export history
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Calculate risk scores and generate compliance reports
- Send you notifications about regulation changes and risk alerts
- Process payments and manage subscriptions
- Improve our platform and develop new features
- Respond to your inquiries and provide customer support
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We work with trusted third parties (e.g., AWS for hosting, Stripe for payments) who assist in operating our service under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Secure hosting on AWS with SOC 2 compliance
- Employee training on data handling and security
For HIPAA-covered entities, please see our HIPAA Compliance page for additional security measures and our Business Associate Agreement.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at privacy@advancedltcsolutions.com.
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling cookies may affect service functionality.
9. Third-Party Links
Our service may contain links to third-party websites (such as CMS.gov). We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Advanced LTC Solutions, LLC
Email: privacy@advancedltcsolutions.com
General Inquiries: ceo@advancedltcsolutions.com